Refund policy

Last Updated: October 10, 2026

At BBSF ENTERPRISE, INC d/b/a Bon Pharm (“Bon Pharm,” “we,” “us,” or “our”), we are committed to providing high-quality dietary supplements. By placing an order through our website, you acknowledge that returns and refunds are subject to this Policy, as well as any rights and remedies that cannot be waived under applicable law.

Standard Return Window

We accept voluntary returns of eligible products requested within 30 days after the documented delivery date. After the 30-day return period, we generally do not accept voluntary returns or exchanges, except where otherwise required by applicable law.

Eligibility for Voluntary Returns

Under our voluntary return policy, products are eligible for a return and refund when they meet the following conditions:

  • Unopened and Factory Sealed: The product must be unopened, unused, in its original packaging, and the protective safety seal or blister packaging must remain intact and undamaged.
  • Proof of purchase: A valid Bon Pharm order number or other reasonable proof of purchase is required.

Except as otherwise required by applicable law, we do not accept voluntary returns of opened or partially used products, or products with a broken, missing, or damaged safety seal or blister packaging.

Consumer Rights

Nothing in this Policy limits any right or remedy that cannot lawfully be waived, including applicable rights relating to products that are defective, damaged, materially nonconforming, incorrectly fulfilled, or otherwise subject to a mandatory remedy under applicable law.

Non-Returnable Items

The following items are not eligible for voluntary return, except as otherwise required by applicable law:

  • Opened or used products;
  • Products with broken, missing, or damaged safety seals or blister packaging;
  • Products specifically and conspicuously identified as “Final Sale” before purchase.

Return Shipping Costs and Processing Fees

  • Customer Responsibility: For an eligible voluntary return that is not caused by an error by Bon Pharm or its fulfillment provider, you are responsible for the cost of return shipping. Original shipping charges are non-refundable for voluntary returns, except where the return results from our error or where refund of such charges is otherwise required by applicable law.
  • Processing Fee: One $2.50 processing fee may be deducted per returned order for an eligible voluntary return; it is not multiplied by the number of units returned from that order. This fee will not apply to a fulfillment error, defective or damaged goods, a recall, a cancellation before shipment, or where prohibited by law. We investigate claims reasonably and do not impose this fee on a mandatory remedy. For our fulfillment errors or verified defective or damaged goods, we cover required return shipping by providing a prepaid label or another no-cost method. Contact us before returning a potentially unsafe product; we may instruct you not to ship it.
  • Return Transit: We recommend using a trackable shipping method and retaining proof of shipment. For customer-initiated voluntary returns, Bon Pharm is generally unable to issue a refund for an item that is not received by the designated return facility, except where otherwise required by applicable law.

Fulfillment Errors (Wrong or Missing Items)

If you receive an incorrect item or are missing an item due to a verified fulfillment error, we will make it right.

To help us investigate promptly, please contact us at support@bonpharm.com within 7 days after delivery and provide reasonably available documentation, such as photographs of the package, shipping label, packing slip, and products received. This requested reporting period does not limit any right or remedy that cannot lawfully be waived.

If we verify that an incorrect or missing item resulted from a fulfillment error, we will provide an appropriate remedy, which may include shipment of the correct or missing product at no additional charge or a refund, as appropriate. If we require an incorrectly shipped product to be returned, we will provide a prepaid return shipping label.

Damaged or Defective Goods

We take reasonable quality-control and fulfillment measures before products are tendered for shipment; however, damage may occasionally occur during transit.
If a product arrives damaged or appears defective, please contact us as soon as reasonably possible, preferably within 48 hours after delivery, and provide reasonably available photographs of the product and shipping package. This requested reporting period does not limit any right or remedy that cannot lawfully be waived.
We review available evidence reasonably and provide an appropriate replacement, refund, or other required remedy. The unopened-product rule does not bar a claim for a defect discovered after opening. Inability to provide a photo does not automatically defeat a valid claim. A recall follows its specific instructions and applicable remedies, regardless of the voluntary-return window.

Return Process

  • Request an RMA. Please contact support@bonpharm.com to request a Return Merchandise Authorization before sending an eligible voluntary return so that the return can be properly identified and processed. An RMA requirement does not limit any right or remedy that cannot lawfully be waived.
  • Ship the item. Safely pack the unopened product and ship it to the return address provided by Customer Service, with the RMA number included.
  • Inspection. Once the return is received at the designated return facility, the returned product will be reviewed to determine whether it satisfies the eligibility requirements of this Policy.
  • Refund issuance. If the return is approved, the applicable refund will be issued to the original payment method, less any original shipping charge or processing fee that is properly deductible under this Policy. No deduction will apply where prohibited by law or where otherwise stated in this Policy.

After Bon Pharm processes an approved refund, the time required for the credit to appear in your account may vary depending on your bank, card issuer, or payment provider. We inspect and decide returns without unreasonable delay, explain a denial or deduction, and process required refunds within the applicable legal period. We do not require store credit, a confidentiality promise, or removal of an honest review as a condition of a mandatory refund. For a return of part of an order, the refund reflects the price actually paid for the returned item and its applicable tax; any bundle allocation must have been disclosed before purchase.

Subscription If Offered

If you enroll in a subscription offered by Bon Pharm, the Subscription Terms govern cancellation of future renewals and charges. Returns and refunds for subscription orders are governed by this Policy and any applicable terms disclosed before purchase. Canceling future renewals is separate from requesting a return or refund for an existing order. Nothing in these terms limits a cancellation, refund or other remedy required by applicable law.

Contact Us

For return requests and questions regarding this Policy, contact support@bonpharm.com.