Refund policy

Last Updated: June 2026

At BBSF INC. d/b/a Bon Pharm ("Bon Pharm," "we," "us," or "our"), we are committed to providing high-quality dietary supplements. By placing an order through our website, you acknowledge that returns and refunds are subject to this Policy, as well as any rights and remedies that cannot be waived under applicable law.

Standard Return Window

We accept voluntary returns of eligible products requested within 30 days after the documented delivery date. After the 30-day return period, we generally do not accept voluntary returns or exchanges, except where otherwise required by applicable law.

Eligibility for Returns

Due to health, safety, and regulatory standards concerning dietary supplements, products are only eligible for a return and refund if they meet the following strict conditions:

  • Unopened and Factory Sealed: To qualify for a voluntary return, the product must be unopened, unused, in its original packaging, and the protective safety seal must remain intact and undamaged.
  • Proof of Purchase: A valid Bon Pharm order number or other reasonable proof of purchase is required to process a voluntary return.

Except as otherwise required by applicable law, we do not accept voluntary returns of opened or partially used products, or products with a broken, missing, or damaged safety seal.

Consumer Rights. Nothing in this Policy limits any right or remedy that cannot lawfully be waived, including applicable rights relating to products that are defective, damaged, materially nonconforming, incorrectly fulfilled, or otherwise subject to a mandatory remedy under applicable law.

Non-Returnable Items

The following items are exempt from being returned or refunded:

  • Products with broken or missing safety seals.
  • Products specifically and conspicuously identified as "Final Sale" before purchase are not eligible for voluntary return, except as otherwise required by applicable law.
  • Gift cards, if offered, except as otherwise required by applicable law.

Return Shipping Costs and Processing Fees

  • Customer Responsibility: For an eligible voluntary return that is not caused by an error by Bon Pharm or its fulfillment provider, you are responsible for the cost of return shipping. Original shipping charges are non-refundable for voluntary returns, except where the return results from our error or where refund of such charges is otherwise required by applicable law.
  • Processing Fee: A $2.50 return processing fee may be deducted from the refund for an eligible voluntary return. This fee will not apply to a verified fulfillment error, a verified defective or damaged product, or where application of the fee is prohibited by applicable law.
  • Return Transit: We recommend using a trackable shipping method and retaining proof of shipment. For customer-initiated voluntary returns, Bon Pharm is generally unable to issue a refund for an item that is not received by the designated return facility, except where otherwise required by applicable law.

To exercise these rights, please contact us using the information provided in Section 11.

Fulfillment Errors (Wrong or Missing Items)

If you receive an incorrect item or are missing an item due to a verified fulfillment error at our warehouse, we will make it right.

  • To help us investigate a missing or incorrect item promptly, please contact our support team within 7 days after delivery and provide reasonably available documentation, such as photographs of the package, packing slip, and products received. This requested reporting period does not limit any right or remedy that cannot lawfully be waived.
  • If we verify that an incorrect or missing item resulted from a fulfillment error, we will provide an appropriate remedy, which may include shipment of the correct product at no additional charge or a refund, as appropriate. If we require an incorrectly shipped product to be returned, we will provide a prepaid return shipping label.

Damaged or Defective Goods

We take reasonable quality-control and fulfillment measures before products are tendered for shipment; however, damage may occasionally occur during transit.

  • If a product arrives damaged or appears defective, please contact us as soon as reasonably possible, preferably within 48 hours after delivery, and provide reasonably available photographs of the product and shipping package. This requested reporting period does not limit any right or remedy that cannot lawfully be waived.
  • We will review the claim and, if the claim is verified, provide an appropriate remedy, which may include replacement or refund, subject to this Policy and applicable law.

The Refund Process

  • Initiate a Return: Please obtain a Return Merchandise Authorization (RMA) before sending an eligible voluntary return so that the return can be properly identified and processed. An RMA requirement does not limit any right or remedy that cannot lawfully be waived.
  • Ship the Item: Safely pack the unopened product and ship it to the address provided by our support team along with your RMA number.
  • Inspection: Once the return is received at the designated return facility, the returned product will be reviewed to determine whether it satisfies the eligibility requirements of this Policy.
  • Refund Issuance: If the return is approved, the applicable refund will be issued to the original payment method, less any original shipping charge or processing fee that is properly deductible under this Policy. No such deduction will apply where prohibited by law or where otherwise stated in this Policy.

After Bon Pharm processes an approved refund, the time required for the credit to appear in your account may vary depending on your bank, card issuer, or payment provider. Refunds will be processed within any period required by applicable law.

Subscription and Auto-Ship Orders

Cancellation of a subscription or auto-ship enrollment stops future recurring orders in accordance with the applicable subscription terms. A cancellation does not cancel an order that has already entered processing before the cancellation becomes effective. Returns and refunds for subscription orders remain subject to this Refund and Return Policy and applicable law.

If a subscription offer includes a disclosed minimum commitment period, cancellation and billing obligations during that commitment period are governed by the Subscription and Auto-Ship Terms presented to and accepted by the customer before enrollment.

Contact Us

For return requests and questions regarding this Policy, please contact Bon Pharm Customer Service:

  • BBSF INC. d/b/a Bon Pharm
  • Email: orders@bonpharm.com
  • Mailing Address: 489 South Robertson Boulevard, #101, Beverly Hills, CA, 90211, United States
  • Telephone: +1 (737) 808-7777
  • Business Hours: 9AM - 5PM