Shipping policy

Last Updated: October 14, 2026

This Shipping Policy describes the processing, shipment, and delivery of orders placed through the website operated by BBSF ENTERPRISE, INC d/b/a Bon Pharm (“Bon Pharm,” “we,” “us,” or “our”).

Current Shipping Area

At initial launch, Bon Pharm ships only to delivery addresses within the United States through shipping zones enabled in checkout. International shipping is not available at launch. Orders with non-U.S. shipping addresses may be rejected, canceled, or refunded. Customers are responsible for providing a complete and accurate U.S. shipping address.

Fulfillment Provider

Orders are currently processed and shipped through a third-party fulfillment provider from a fulfillment facility located in California. We may use additional or alternative fulfillment locations in the future.

Order Processing

Orders are generally processed Monday through Friday, excluding weekends and applicable U.S. holidays. Eligible orders may qualify for same-business-day processing when applicable fulfillment conditions are satisfied. Unless expressly stated otherwise at checkout, processing and shipment times are estimates and are not guaranteed.
Processing may be affected by inventory availability, order verification, fulfillment capacity, carrier pickup schedules, seasonal volume, customer-provided address accuracy, payment review, and circumstances outside our reasonable control.

Busy Periods

High order volume, inventory checks, or carrier disruption can affect processing. Any shipment estimate communicated for your order remains subject to the delay and cancellation rights below.

Shipment Timeframes and Delays

We ship within the timeframe stated for your order. If no shipment timeframe is stated, we will ship within 30 days after receipt of a properly completed order. Processing estimates do not remove your statutory rights.

If we cannot ship on time, we will notify you, provide a revised shipment date where available, and offer cancellation with a prompt full refund for the unshipped merchandise and related charges. We will obtain agreement to a delay where required; if required consent is not received, we will cancel and refund as required by law. We do not substitute store credit for a required refund without your agreement. Carrier delivery estimates are distinct from our shipment obligation.

Shipping Methods and Charges

Shipping is free for every U.S. order whose final amount payable after discounts is $50 or more, including an order totaling exactly $50. This applies to one-time purchases and to each recurring subscription order. For orders below this threshold, available shipping methods and charges are shown before purchase. Shipping charges for those orders may vary based on destination, order size, carrier rates, service level, promotions, and other factors.

Tracking

When tracking is available, we or our service providers may send tracking information by email or through your account. Tracking updates are provided by carriers and may change during transit.

Customer Address Responsibility

Customers are responsible for providing a complete and accurate delivery address. Address-change requests should be submitted as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or carrier transit.

If a shipment is lost, returned, delayed, or misdelivered because the customer provided materially inaccurate or incomplete address information, we will explain any actual, reasonable redelivery cost and obtain your agreement before charging it, except where otherwise required by applicable law or where the issue resulted from an error by Bon Pharm, its fulfillment provider, or the carrier.

Fulfillment Errors and Missing Items

If we verify that you received an incorrect item or that an item was omitted because of a fulfillment error, we will provide an appropriate remedy, which may include shipment of the correct or missing product at no additional charge or a refund, as appropriate.
We may request reasonably available information or documentation needed to investigate a missing or incorrect item, such as photographs of the package, shipping label, packing materials, packing slip, or products received.

We may review available order, fulfillment, shipment, carrier, and warehouse records as part of our investigation before determining the appropriate remedy.

Lost, Damaged, or Delayed Packages

Bon Pharm uses third-party carriers to deliver orders. Certain loss, damage, or delays may result from carrier operations or circumstances outside our reasonable control. Nothing in this Shipping Policy limits any right or remedy that cannot lawfully be waived.
If a shipment is lost, damaged, or materially delayed after it has been tendered to a carrier, please contact Bon Pharm Customer Service at support@bonpharm.com.

We will investigate with the carrier and provide any replacement, refund, or other remedy required under our Returns & Refunds Policy or applicable law. We remain your contact for the order; submitting a separate carrier claim is not a condition of a mandatory remedy. A carrier scan is relevant evidence but is not conclusive proof against your claim. If tracking shows that a package was delivered but you cannot locate it, or if the package arrives damaged, please contact Bon Pharm Customer Service promptly. We may ask you to contact or cooperate with the carrier as part of the investigation.

Product Storage and Package Integrity

Products should be stored according to the final product label. Do not use a product if the blister packaging, bottle seal, or package integrity is missing or damaged.
If a package appears heat-damaged or its integrity is compromised, do not use the product and contact support@bonpharm.com.

Force Majeure and Events Outside Reasonable Control

Processing or delivery may be delayed by events beyond our reasonable control, including severe weather, natural disasters, government actions, carrier interruptions, labor disruptions, public-health events, civil unrest, technology outages, or similar events. This provision does not limit any notice, cancellation, refund, or other consumer right that cannot lawfully be waived.

Contact

For shipment questions, contact support@bonpharm.com.