Shipping policy

Last Updated: June 2026

Thank you for choosing BBSF INC. d/b/a Bon Pharm ("Bon Pharm," "we," "us," or "our"). This Shipping Policy describes the processing, shipment, and delivery of orders placed through our website.

Order Processing and Cutoff Times

Orders are currently processed and shipped through our third-party fulfillment provider from a fulfillment facility located in California. Bon Pharm may use additional or alternative fulfillment locations in the future.

  • Order Processing. Orders are generally processed Monday through Friday, excluding weekends and applicable U.S. holidays. Eligible orders may qualify for same-business-day processing when applicable fulfillment conditions are satisfied. Unless expressly stated otherwise at checkout, processing and shipment times are estimates and are not guaranteed.
  • Processing may be affected by inventory availability, order verification, fulfillment capacity, carrier pickup schedules, seasonal volume, and circumstances outside our reasonable control.
  • Peak Season. Processing times may be longer during periods of unusually high order volume, including November 1 through December 31. During such periods, processing may take up to approximately seventy-two (72) hours, subject to inventory availability, fulfillment capacity, carrier availability, and other applicable conditions.
  • If we determine that we cannot ship an order within a shipment timeframe that we expressly promised, we will provide any notice, cancellation opportunity, consent request, refund, or other remedy required by applicable law.

Shipping Rates and Delivery Estimates

Applicable shipping charges will be displayed at checkout before you submit your order. Shipping charges may vary based on destination, package characteristics, carrier, selected shipping method, and applicable carrier charges or surcharges.

  • Carrier rates and surcharges may change from time to time. The shipping amount displayed at checkout will be the shipping charge applicable to the order, subject to correction of an obvious pricing or technical error as provided in our Terms of Use and Sale.
  • Estimated delivery dates may be displayed at checkout or provided after shipment based on information supplied by the applicable carrier. Unless expressly stated otherwise, delivery dates are estimates and are not guaranteed. Once an order has been tendered to the carrier, delivery timing may be affected by carrier operations and circumstances outside Bon Pharm's reasonable control.

Order Tracking

Once an order has been prepared for shipment, you will generally receive a shipment-confirmation email containing available tracking information. Tracking information may not become active immediately and may take approximately 24 hours or longer in some circumstances to update in the carrier's system.

Fulfillment Errors and Missing Items

We strive to fulfill orders accurately.

  • If we verify that you received an incorrect item or that an item was omitted because of a fulfillment error, we will provide an appropriate remedy, which may include shipment of the correct or missing product at no additional charge or a refund, as appropriate.
  • We may request reasonably available information or documentation needed to investigate a missing or incorrect item, such as photographs of the package, shipping label, packing materials, packing slip, or products received.
  • We may review available order, fulfillment, shipment, carrier, and warehouse records as part of our investigation before determining the appropriate remedy.

Lost, Damaged, or Delayed Packages

Bon Pharm uses third-party carriers to deliver orders. Certain loss, damage, or delays may result from carrier operations or circumstances outside Bon Pharm's reasonable control. Nothing in this Shipping Policy limits any right or remedy that cannot lawfully be waived.

  • Carrier and Transit Issues: If a shipment is lost, damaged, or materially delayed after it has been tendered to a carrier, please contact Bon Pharm Customer Service. We may investigate the matter with the carrier and will provide any replacement, refund, or other remedy required under our Refund and Return Policy or applicable law.
  • Customers are responsible for providing a complete and accurate delivery address. If a shipment is lost, returned, delayed, or misdelivered because the customer provided materially inaccurate or incomplete address information, additional shipping charges or other reasonable costs may apply, except where otherwise required by applicable law or where the issue resulted from an error by Bon Pharm, its fulfillment provider, or the carrier.
  • Processing or delivery may be delayed by events beyond our reasonable control, including severe weather, natural disasters, government actions, carrier interruptions, labor disruptions, or similar events. This provision does not limit any notice, cancellation, refund, or other consumer right that cannot lawfully be waived.

If tracking shows that a package was delivered but you cannot locate it, or if the package arrives damaged, please contact Bon Pharm Customer Service promptly. We may ask you to contact or cooperate with the carrier as part of the investigation.

Dietary Supplement Temperature Sensitivity

Our products are stored and handled in accordance with the storage requirements and fulfillment procedures applicable to the products. Packages may be exposed to varying temperatures during transit. We recommend retrieving your package promptly after delivery and storing each product in accordance with the storage instructions appearing on the applicable product label.

International Shipping

[INTERNAL REVIEW NOTE: Do not publish or activate this Section 7 until international shipping is offered.]

Bon Pharm may offer shipping to selected destinations outside the United States. International shipping availability, eligible products, shipping methods, and applicable charges will be displayed at checkout.

  • Unless Bon Pharm expressly states otherwise for a particular shipment, the recipient may be responsible for complying with destination-country requirements applicable to the purchaser, recipient, or importer. Bon Pharm does not represent that every product may lawfully be imported, distributed, or used in every country.
  • Unless expressly collected by Bon Pharm at checkout, the recipient may be responsible for applicable import duties, taxes, customs charges, brokerage fees, or similar destination-country charges.
  • If an international shipment is refused, held, returned, seized, or destroyed by customs or another governmental authority, refund eligibility will be determined based on the circumstances, our Refund and Return Policy, and applicable law. Nothing in this section eliminates any obligation or remedy that cannot lawfully be transferred, excluded, or waived.

Contact Information

Address-change requests should be submitted as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or carrier transit. For questions regarding an order, shipment, address change, delivery issue, or tracking matter, please contact:

  • BBSF INC. d/b/a Bon Pharm
  • Email: orders@bonpharm.com
  • Mailing Address: 489 South Robertson Boulevard, #101, Beverly Hills, CA, 90211, United States
  • Telephone: +1 (737) 808-7777
  • Business Hours: 9AM - 5PM
  • Lost, damaged, incorrect, missing, or otherwise affected orders may also be subject to our Refund and Return Policy. If there is a conflict between this Shipping Policy and a right or remedy that cannot lawfully be waived under applicable law, applicable law will control.